Your data rights

Your data belongs to you. Under the Digital Personal Data Protection Act, 2023 you have the following rights, and WarmVisit makes most of them self-service.

Access and export

Open your wallet, go to Profile and choose Download my data. You get a file with your profile, cards, visits and rewards.

Correction

Update your name, birthday and language in Profile. To change your mobile number, contact support so we can verify both numbers.

Leave a programme

Open any shop card and choose Leave programme. The shop can no longer see you or message you. Your unused stamps at that shop are removed.

Withdraw consent

Turn off marketing messages per shop or for all shops in Profile, Privacy. Service messages like OTPs continue while your account is active.

Erasure

Choose Delete account in your profile. We erase your personal data within 30 days, except what the law requires us to keep.

Nomination

You can nominate a person to exercise your rights in case of death or incapacity by writing to us.

Grievances

Write to our Grievance Officer at privacy@warmvisit.com. We acknowledge within 48 hours and respond within 30 days. You may also approach the Data Protection Board of India.

For shop owners

You can export your customer list as CSV and delete a customer’s data from the customer directory. Requests you receive from your customers about their data can be forwarded to us and we will help you respond.