Frequently asked questions

No. Customers scan your QR code with their phone camera. The WarmVisit wallet opens in the browser and they sign in once with their mobile number and a one-time password. They can add it to their home screen if they like.

Yes. Customers never pay anything. Shops pay for plans, and the Free plan lets a shop start with up to 20 customers at no cost.

You choose how stamps are given: a dynamic QR on your phone that changes every 45 seconds, you scanning the customer wallet, GPS branch checks, and cooldown rules such as one stamp every 4 hours. Rewards can only be redeemed with your PIN.

Most shops are live in about 10 minutes: add shop details, pick a campaign template, print your QR. On paid plans we also ship a free printed QR stand.

Yes. Paid plans are billed monthly and you can cancel before your next month. If you cancel, you can export your customer list as CSV.

Yes, always. Customers never pay for WarmVisit.

No. Scan the shop QR with your camera and the wallet opens in your browser. You can add it to your home screen if you like.

Your mobile number keeps your stamps safe across phones and lets shops add stamps when you forget your phone. We verify it with an OTP.

Yes. Open the card in your wallet and choose Leave programme. The shop will no longer see you or message you.

Go to Profile, then Delete account. Your data is deleted within 30 days, except records the law requires us to keep.

No. Every redemption needs a staff PIN at the counter. Customers can never self-redeem.

Staff can search the customer by mobile number and add a stamp manually.

Yes. Existing customers keep their old terms or get the better of the two, so nobody loses out.

Only if you set an expiry. Customers get a reminder before a reward expires.

No. Google does not allow incentivised reviews. Review Booster asks for a rating without any reward.

No. The Free plan is free forever and needs no card. When you upgrade to a paid plan you can pay with eSewa, Khalti, card or bank transfer.

Your existing customers keep collecting stamps. New customers see a friendly message to ask the counter, and you get a prompt to upgrade. Nothing is deleted.

Prices are shown before tax (13% VAT in Nepal). Your invoice includes the tax and your PAN if you add it in Billing.

Not yet. WarmVisit is live in Nepal and coming soon to India. Contact us and we will tell you as soon as we launch in your city.

A location is a branch with its own address. Each plan covers one location.

Yes. Upgrades apply immediately and the unused amount of your current plan is adjusted. Downgrades apply at renewal.

Yes, within 7 days of the first payment on any plan. See our refund policy for details.

Yes. The Pro plan includes one printed table or counter stand for your location, shipped anywhere in Nepal.