Refund policy

We want you to be happy with WarmVisit. Every paid plan starts with a 14-day free trial and no card, so you can try it before paying.

First payment

If you are not satisfied, you can ask for a full refund within 7 days of your first payment on any plan. Write to support@warmvisit.com from your registered email or WhatsApp us with your shop name.

Renewals

Renewal payments can be refunded within 7 days of the renewal date if the account has not been used since renewal.

Upgrades and downgrades

When you upgrade, the unused value of your current plan is adjusted against the new plan. Downgrades take effect at the next renewal and are not refunded pro rata.

Prepaid memberships sold by shops

Prepaid memberships and passes that customers buy from a shop are sold by that shop. Refunds for them are handled by the shop under its own policy.

How refunds are paid

Approved refunds go back to the original payment method within 5 to 7 working days. GST is refunded along with the plan amount.